Return and Exchange Policy
1. Conditions for Return and Exchange
*Mandatory conditions for return/exchange:
Must have a purchase receipt.
The item must be unused.
All accessories, packaging, and gifts (if any) must be intact.
*Items are eligible for return/exchange if:
The product has defects caused by the store.
The delivered quantity is incorrect or incomplete as per the order.
The product does not match the model or design that was ordered.
The product is scratched, broken, damaged, or rusted.
Customers are responsible for providing documents or proof of the above deficiencies to complete the return/exchange process.
*Return/exchange or refund is allowed when:
The warehouse does not have enough stock to fulfill the customer's order.
*Cases where return/exchange is NOT accepted:
The customer causes damage to the product during installation or due to improper use.
Changes in product model or quantity are not notified before delivery.
The customer damages the packaging, scratches, or installs the product.
The customer checks and receives the product but does not provide any feedback within 24 hours.
*Note:
The return/exchange policy is valid for 2 days from the date the customer confirms the order (or receives the item or places a deposit).
Product exchange or repair will follow the supplier’s specific regulations.
2. Notification and Return Timeframes
Notification period: Within 48 hours from the time of receiving the product in case of missing accessories, gifts, or breakage.
Product return period: Within 14 days from the date of receipt.
Return location: Customers can return products directly at our office/store or send them via postal service.
If you have any feedback or complaints regarding product quality, please contact our customer service hotline.
